Refund policy

Exchange/Refund
Our Exchange/Refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an.

To be eligible for an exchange/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
-Gift cards
-Books
-Patterns
-Downloadable software products

To complete your exchange/refund, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.

If you need to exchange an item, send us an email at shop@crumbz.com.au and send your item to: PO 1714 Healesville Victoria AU 3777. 

Once we receive the item(s) we will process the exchange/refund for you.

Refunds (if applicable)
We only refund items if they are defective or damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account.

Sale items (if applicable)
Only full priced items may be exchanged/refunded, unfortunately sale items cannot be exchanged/refunded.

Shipping
To return your product, you should mail your product to: PO Box 1741 Healesville Victoria AU 3777

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.